Case study

Building a Bank of the Future

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Choosing RapidHR was a good decision. It has helped us to:

Clarify the meaning of purpose, value, and culture.
Think deeply about talent.
Create the best employee experience.
Strengthen leadership and build capacity for change.
Create a more agile organization.
Adopt new organizational models.
Create a flexible and magnetic workforce.
Make better decisions, faster.
Introduce next-generation performance management.
Effectively reskill and upskill.

As a result, we have created a value-enhancing HR ecosystem. Also, our employees have confirmed that they are having a wonderful employee experience.

Nellie van der Walt

Human Resources Manager, Nedbank, South Africa

We are a financial services provider based in South Africa, with operations across the African continent. It offers a range of banking and financial products and services to individuals, businesses, and institutions, including retail banking, wealth management, corporate and investment banking, and insurance.

The pandemic created profound and immediate changes to how people work as workers shifted to remote work and resources had to be reallocated. At our bank we also had to make changes in order to continue being relevant in a changing environment.

A system based on hierarchy that solves for control, bureaucracy and uniformity ceased to be effective. What we needed was a model that is more flexible and responsive. Our system needed to be built around demographic shifts, lower transaction costs, unprecedented automation, and more connection.